Every order is printed and packed to order out of our Charlemont, Massachusetts workroom. Standard processing time is 2–4 business days before your package ships. During drop launches or restocks, processing can run up to 6 business days — we'll flag this on the product page if it applies.
Free Shipping on every order shipped within the United States Only. We currently ship exclusively within the United States, including Alaska, Hawaii, and US territories (transit times to AK, HI, and territories run longer than the continental US estimates below).
Apparel ships flat-packed or folded in poly mailers to keep prints and embroidery protected. Heavier items like outerwear may ship in a small box.
You'll receive a shipping confirmation email with tracking as soon as your order leaves our workroom. Tracking can take 24–48 hours to populate with the carrier after the label is generated.
We ship to the address provided at checkout exactly as entered. Please double-check unit numbers and ZIP codes — orders returned to us due to an incorrect address will need to be reshipped at the customer's expense.
If tracking shows no movement for more than 7 business days, or shows delivered but you haven't received your package, email info@jailbreakpdx.com with your order number and we'll open a trace with the carrier within 1 business day.
Reach the team at info@jailbreakpdx.com or +1 (413) 339-4355. We're a small operation, so replies during business hours (Mon–Fri, 9am–5pm ET (online orders processed 7 days a week)) are fastest.