Return & Refund Policy

Return Window

We accept returns and exchanges within 30 days of the delivery date shown on your tracking. Items must be unworn, unwashed, and in their original condition with tags attached. Streetwear is meant to be tried on, but we can't accept anything that shows wear, deodorant marks, odor, or has had the tags removed.

What's Excluded

• Items marked Final Sale at checkout.
• Accessories worn against the skin (beanies, face coverings) for hygiene reasons, unless defective.
• Gift cards.

Damaged or Incorrect Items

If your order arrives damaged, misprinted, or the wrong item was shipped, contact info@jailbreakpdx.com within 7 days of delivery with photos of the item and packaging. We'll send a prepaid return label and ship a replacement at no cost to you — no return of the defective item required in most cases.

How to Start a Return

1. Email info@jailbreakpdx.com with your order number and the item(s) you'd like to return.
2. We'll confirm eligibility and send return instructions along with a return address.
3. Ship the item back using a trackable method. Return shipping is the customer's responsibility for non-defective returns (we don't charge restocking fees).
4. Once received and inspected, refunds are issued to your original payment method within 3–5 business days.

Exchanges

Need a different size or colorway? Note it in your return email and we'll prioritize shipping the exchange as soon as we receive the returned item, or immediately if you're comfortable placing a new order while the return is in transit.

Refund Timing

Refunds are processed within 3–5 business days of us receiving your return. Depending on your bank, it can take an additional 5–10 business days to appear on your statement.

Contact

Questions about a return or exchange: info@jailbreakpdx.com or +1 (413) 339-4355.